Customer Help

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?
estimated delivery time is 7 – 35 business days.
How do I create an account?

Please click My account.

How do I change my shipping address?

You can edit the address in my account.

How do I track the status of my order?

You can track the logistics information on the order page of my account.

Will you keep my credit card information on file?

You can make changes on the payment method page of My account.

Do you charge sales tax?

All our products are duty-free.

Do you ship to my country?

We ship worldwide.

Will my items come in one package?

If you order multiple items, we will pack them separately.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Please refer to policy page.

I received the wrong item

Very sorry! don’t worry, please contact our customer service.

My order arrived damaged

Congratulations! Hope you can comment on our products.

Where should I mail my authorized return?

Please refer to our return page.

How do I receive customer support?

Please refer to the contact us page.

What do I do if I entered an incorrect shipping address?

You can change your address in My Account.

If you have already paid and placed an order, please contact our customer service.

Can I change or cancel an order after I’ve submitted it?

Yes, if you receive the goods, please refuse.

Can I pre-order an item that is sold out?

Sorry, we do not provide reservation function.