Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
estimated delivery time is 7 – 35 business days.
How do I create an account?
Please click My account.
How do I change my shipping address?
You can edit the address in my account.
How do I track the status of my order?
You can track the logistics information on the order page of my account.
Will you keep my credit card information on file?
You can make changes on the payment method page of My account.
All our products are duty-free.
We ship worldwide.
Will my items come in one package?
If you order multiple items, we will pack them separately.
If you need to swap an item
Returns and Exchanges
Please refer to policy page.
Very sorry! don’t worry, please contact our customer service.
Congratulations! Hope you can comment on our products.
Where should I mail my authorized return?
Please refer to our return page.
How do I receive customer support?
Please refer to the contact us page.
What do I do if I entered an incorrect shipping address?
You can change your address in My Account.
If you have already paid and placed an order, please contact our customer service.
Can I change or cancel an order after I’ve submitted it?
Yes, if you receive the goods, please refuse.
Can I pre-order an item that is sold out?
Sorry, we do not provide reservation function.