Common purchase queries answered
Orders and Shipping
- How do I create an account?
Please click My account. - How do I change my shipping address?
You can edit the address in my account. - How do I track the status of my order?
You can track the logistics information on the order page of my account. - Will you keep my credit card information on file?
You can make changes on the payment method page of My account. - Do you charge sales tax?
All our products are duty-free. - Do you ship to my country?
We only ship to the countries shown on the checkout page - I received the wrong item
please contact our customer service - My order arrived damaged
please contact our customer service - Where should I mail my authorized return?
please contact our customer service - How do I receive customer support?
please contact our customer service - What do I do if I entered an incorrect shipping address?
If you have already paid and placed an order, please contact our customer service. - Can I change or cancel an order after I’ve submitted it?
Yes, if you receive the goods, please refuse. - Can I pre-order an item that is sold out?
Sorry, we do not provide reservation function.